Cancellation Policy

We understand things happen and sometimes plans change. We aim to accommodate these changes as best we can by setting out fair and reasonable terms for booking and cancelling our classes, courses, events – allowing customers time to change their mind, while ensuring an event is still viable to go ahead.

We make our cancellation and refund policy transparent – ensuring it’s available before booking, at the time of booking and also on your receipt confirmation – so you can make an informed decision. Please take time to read this carefully.  All clients are asked to agree to Whitespace terms and conditions upon booking a course or workshop.

In the event of Whitespace cancelling an event:
you will receive a full refund for the price of your booking only, or the option of being transferred to another workshop or a credit to your Whitespace account. In the event a teacher is taken ill, every attempt will be made to find a replacement teacher.

In the event a customer cancels their place,
provided you have notified us within the cancellation window (see below), you can receive a refund (less deposit or admin fee), or the option of being transferred to another workshop or a credit to your Whitespace account

We regret no refund or transfer can be given outside of these terms, including if you are unable to attend due to illness, injury, work/family changes, pregnancy or other reasons. Before committing to a course or event, please ensure you can attend the scheduled number of sessions to get the most out of the programme. This cancellation policy is firm. If you are concerned about the possibility of needing to cancel your event, we highly recommend taking out cancellation insurance.

Event Cancellation Window
Drop-In Classes
+3 hours before class starts.

All Class Passes are non-refundable, non-transferable and have strict expiration dates in exchange for great discounts.

Memberships on AutoRenew (after min term)
20 days before next monthly payment.
Must complete membership cancellation form
Pre-Booked Classes: includes
Monthly Classes,
Private 1-2-1
+7 days before start date
refund less 10% admin fee
Corporate Groups
 +7 days before start date
refund less 10% admin fee
Short Courses & Workshops: includes
4wk Intro Courses,
6wk Pregnancy, M&B,
Half & Full day Student Workshops
+14 days before start date
refund less 10% admin fee
Teacher Workshops & Intensives &
Mindfulness Immersion
+60 days before start date
refund less 10% admin fee
200hr Training and Retreats
+90 days before start date
refund less non-refundable deposit

Transfer to Another Student

By You – If you cancel an event outside of the cancellation window, no refund will be available. You may pass your booking on to a friend at no additional cost (please arrange payment between you). We must be notified via email if a friend will attend in your place.

By Us – If the event is full and we can find someone on the waitlist to take your place, we will offer you a refund less a 20% admin fee, or credit your Whitespace account for future purchases – valid for 1 year.

Leaving an Event

It is our aim and policy to facilitate students who may be experiencing difficulties either with the event or in other areas of their life, so they are able to complete the event. However, we understand that in some circumstances this is not possible, and students may feel they have no choice other than to leave a course or programme. In this instance we will be unable to give you a certificate or graduate you from the training, and your event fees cannot be refunded. 

Teacher Availability

In the event where a teacher is unavailable due to illness or an emergency, an alternative teacher will be arranged wherever possible. For retreats, we strongly recommend participants have adequate insurance to cover any cancelled travel or personal expenses, as we cannot make reimbursements over and above our cancellation policy.

Cancellation of Memberships

As per the Membership Terms and Conditions, members have been given preferential rates in exchange for commitment to their practice and the studio. Therefore memberships can only be cancelled after the minimum period is completed. If a Member does not pay or cancels their Membership Package before this time, then WSL is entitled to charge the Member for any outstanding payments in respect of the agreement.

Once the minimum term is completed, cancellation notice must be a minimum of 20 days before your next monthly payment is due. Partial refunds cannot not be given and monthly payments once billed are not eligible for cancellation or refund. Cancellations cannot be backdated.

Please note, cancelling your membership means we would no longer be able to guarantee you the great discounted price you were offered at the time of sale.

To go ahead and cancel your membership, click here to complete the cancellation form.
If you are going on holiday or need some time away from practice, click here to suspend your membership.

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